Tag Archives: Abercrombie & Fitch

Scent Marketing: One system that works

With the increase in online shopping, retailers who actually want to see their customers are working harder than ever to attract and keep them. Ambiance is vital, as every store and hotel owner knows. When it comes to determining our experience of a space, all of our senses are engaged. This is where scent marketing comes in: if it smells good, not only will they come, but they will stay longer.

Milwaukee-based company Prolitec is partnering its services with stores, hotels, casinos to create a positive scent experience for customers. Its patented, micron-sized droplets are distributed quietly and subtly throughout a space. And from the retail perspective, it seems to be working. According to Andy Ginsberg, facilities director of the Mirage hotel and casino, where “This is by far one system that actually does work. Not the cheapest system out there, but it’s a quality product.”

Read more at the Milwaukee Journal-Sentinel

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Prolitec Named ‘Scent Marketer of the Year’ for Its Retail Innovations

Prolitec, Inc., the global provider of ambient-scenting technology and services, along with Abercrombie & Fitch, the internationally known fashion retailer, were named “Scent Marketers of the Year” at the 2011 ScentWorld Expo, a major international conference sponsored by the Scarsdale, N.Y.-based Scent Marketing Institute (SMI).

The conference was held Dec. 7-9 at the Gansevoort Hotel in Miami Beach. In a statement following the announcement, SMI said it jointly gave the award to Prolitec and Abercrombie in order to recognize the two companies for their “ground-breaking in-store scenting program” and “as acknowledgement of their leadership in the use of scent in merchandising and in-store communications.”

“When it comes to using scent in merchandising, Abercrombie is a true pioneer,” said Prolitec CEO Richard Weening. “Abercrombie’s CEO Mike Jeffries and his leadership team are superstars in retail merchandising and masters of the art of engaging all the senses in the store. They are key contributors to ambient scenting’s emergence as one of the hottest trends in retailing.”

From MarketWire

For further reporting on ScentWorld Expo, check out the NY Times: Scent Makers Sweeten the Smell of Commerce

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Reaching Out to Customers, Through Their Noses

Via Fox Business:

Whether you realize it or not, a lot of businesses stink.

OK, so perhaps “stink” isn’t the right word; “have a scent” is more like it.

For the better part of the last decade, retailers, casinos and hotels have experimented heavily with “ambient scenting,” a fancy term that describes the process of using scent distribution technology to give a space a unique and inviting smell. The goal for businesses is to enhance the customer experience, increase brand recognition and ultimately drive sales.

Sound too farfetched to be mainstream? It’s not. In fact, if you’ve sat in the lobby of a Westin hotel or shopped at an Abercrombie & Fitch sometime in the last few years, you’ve likely experienced it yourself.

What’s fascinating about ambient scenting is that it’s a trend that hasn’t worn off during these tough economic times. Like a good perfume, it has staying power…

Read more at Fox Business.

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Scent marketing industry skyrockets in crumbling retail economy

NEW YORK–(BUSINESS WIRE)–While historical declines in US retail sales were reported by the Commerce Department last week, investors in the scent marketing industry welcomed the news as record numbers of retailers increasingly turn to alternative methods of merchandising to boost sales.

According to Harald Vogt, Founder of the Scent Marketing Institute, industry executives are reporting a rush of new inquiries from major retailers from every corner of the retail spectrum. His view is that this activity is directly correlated to the sagging economy, and that retailers and mall operators are gearing up for a competitive holiday shopping season.

Companies already using scent to enhance sales include Bloomingdales, Nordstrom, Macy’s, Jimmy Choo, Lane Bryant, Hallmark, Guess? and Abercrombie & Fitch, while a wider variety of specialty retailers are adopting scent strategies. The hardest hit auto industry has also started using scent to attract customers. Some Lexus and Toyota dealerships are using the tactic, and General Motors has rolled out a signature scent for their dealerships, according to Citron Arbel, CEO of Air Aroma America.

“Strategic scents have been proven to increase the shopper’s dwelling time by as much as 40 percent in a retail environment,” affirms C. Russell Brumfield, author of Whiff! The Revolution of Scent Communication in the Information Age. The book reveals dozens of studies conducted on the effects of scent on the consumer. “The science shows that specific scents can increase sales from 20 to over 90 percent in some studies,” states Brumfield. “Since the economy started to tail-spin in recent months, we’ve heard from some very big companies wanting to adopt scent strategies”

Savvy investors have also jumped into the scent marketing game. The Whiff! book covers the biggest industry players. Richard Weening, co-founder and former chairman of Cumulus Media (the nation’s second largest radio station owner) now runs one of the biggest scent marketing companies called Prolitec. Alerion Partners has invested millions in Charlotte-based ScentAir, where digital-media venture capitalist Tom Conroy took the reigns as CEO in June.

Australia-based Air Aroma has distributors in 35 countries. DMX has added strategic scent marketing to its in-store music business, and UK-based $5-billion Rentokil rolled out its newly branded Ambius subsidiary in the US and Europe earlier this year. Private research firms predict that this fledgling market will soar into billions in revenues in the coming years.

Whiff! book author Brumfield sees a golden opportunity for skittish investors in this uncertain economy. Brumfield adds, “Along with real estate, when you see blood on the streets, buy stock in the next big marketing phenomenon—scent.”

Whiff! book author Russell Brumfield is frequently cited source in print and broadcast stories on the scent marketing industry, strategies, and case studies. For more information about the scent marketing industry and scent news, visit http://www.askthewhiffguys.com . The book Whiff! The Revolution of Scent Communication in the Information Age is available at http://www.amazon.com.

More info at Yahoo Finance

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Abercrombie & Fitch partners with Prolitec for in-store scenting

This just in from retail giant Abercrombie & Fitch.

Abercrombie & Fitch (NYSE: ANF) announced today that it has concluded an agreement with scent technology and media company Prolitec Inc. to provide scent ambiance services for its retail locations. An Abercrombie spokesperson said, “Prolitec is the technology leader in the use of scent in public spaces. We are pleased to partner with them as our provider of in-store scent.”

“Prolitec is proud to support Abercrombie & Fitch, given their commitment to a multi-sensory store experience,” said Prolitec Vice President Roger Bensinger.

Prolitec is a privately-held technology-enabled services company specializing in indoor air quality and scent as a medium of communications. Prolitec serves clients throughout the US and globally.

Abercrombie & Fitch operates over 1000 retail locations in the US and around the world with five brands: Abercrombie & Fitch, abercrombie, Hollister Co., RUEHL, and Gilly Hicks.

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