Prolitec has been chosen as the exclusive provider of store scenting for Serta’s American mattress stores. Serta just unveiled a brand new store design concept, intending to appeal to all five senses to create a unique and memorable emotional response for customers. Prolitec’s in-room appliance, the Air/Q 510, will be their preferred appliance, and they’ll be using a fresh, airy, mild fragrance. The other senses will be incorporated as well, with new earth tones and warm lighting for sight, bottled water and snacks for taste, tranquil music for sound, and customers will be encouraged to “touch” the mattresses by lying on them and trying them out. Donna Zett, Chief Innovation Officer for Serta, is aiming to provide more than just a product, but a total lifestyle experience so customers want to come back to the store and tell others about their positive experiences.
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